Cloud telephony service providers offer a range of cloud-based telephony services, such as voice over internet protocol (VoIP), call routing, interactive voice response (IVR), and unified communications (UC). CTSPs host their telephony infrastructure in the cloud, which means that businesses can access their services without having to invest in and maintain their own on-premises hardware and software. Service offering the specific services offered by a cloud telephony provider will vary depending on the provider's target market and pricing model. However, all cloud telephony providers offer a core set of features that allow businesses to make and receive calls, manage their voicemail, and track their call metrics. The best Cloud Telephony Service provider offering the following Services IVR Services Cloud telephony service providers offer IVR services as part of their overall suite of cloud-based communication solutions. Cloud IVR offers a number of advantages over tradi...